Agencia española de protección de datos

HOW TO AVOID UNWANTED ADVERTISING

  • You can restrict SPAM registering your data for free and voluntary in a file of exclusion advertising. Currently there is only the file called Robinson List, which is run by the Spanish Association of Digital Economy (ADIGITAL).
  • The List Robinson must be consulted by those going to make a publicity campaign to exclude from the same people registered. However, despite you have registered in the list Robinson, traders can remitirte advertise their products or services if you're client or if you have given your consent.
  • By joining the list Robinson you can choose the middle or communication channel through which you do not wish to receive marketing (mail, telephone calls, e-mail or any other means).
  • For example, the registration of your data in the list Robinson can be a good solution to avoid telephone calls aimed at promoting products or services of companies that you have not given your consent so that you do publicity or that you're not client. You only need to record the phone numbers in which you do not wish to receive commercial offers.

  • You must bear in mind that the list Robinson is effective from the third month from the date on which register your data, so it is possible that in this period sigas receiving any commercial communication.
    • If you want to register in the list Robinson you can do this through this link
  • Some companies provide systems for you to reject the use of your data with advertising purposes, such as mark a box that includes specified your rejection or acceptance.
  • If you receive advertising via email or via electronic equivalents (spam), as the messages SMS or WhatsApp, you must bear in mind that you can send advertising by these means if there is a pre-contractual relationship, provided that your contact information obtained lawfully and advertising products or services similar to those that you have contracted. However, should offer the possibility to oppose receive advertising through a simple and free, both at the time of collection of the data as in each of communications lead thee.

  • So, you can use the environment that is shown in the advertising electronic communication you have received. This procedure may include, among others, in the transfer of an email to the email address indicated, sending an SMS, the selection of a link or call to a free telephone hotline.
  • On many occasions when we participated in a contest or take offers or discounts we seek consent to send advertising. If not wish to receive, you must be careful to avoid giving our consent and does not accept without further all the terms of the contest, offer or promotion.
  • There are also to pay attention when we browse internet as it is likely that the first in some websites we seek consent to the sending of advertising.

  • From 25 May 2018, the date on which will start to apply the European regulation of data protection, consents should be through an act so clear that reflects our willingness to accept this data processing.
  • Therefore they cannot obtain our consent if you send us a communication indicating that if we utilise not consented. Nor will be valid consents obtained by this procedure before the date indicated.
  • If your consent gavest to use your data for the purposes of advertising and you do not wish to continue receiving advertising, you can revoke consent at any time and through a simple, as can be the call to a free or phone to care services to the public that responsible for the file or treatment had established.
  • If you do not know where you can go to withdraw your consent and this information is not contained in document through which prestaste said consent or you do not have the same, you can request information to the maintainer who is trying your data for the purposes of advertising or consult the information that this offers on its website on data protection.

  • If you do not want to a particular company try your data with advertising purposes, you may exercise your right of opposition before that responsible for you exclude advertising campaigns that make.
  • In these cases, the perpetrators may include your data in a file which will seek to avoid you receive advertising.

  • We must not confuse this right with the possibility of withdrawing consent to the processing of data for advertising purposes.

  • We must remember that your data can be treated with advertising purposes but you have not provided your consent, as with advertising mail. You may send advertising by electronic means if there is a pre-contractual relationship, provided that your contact information obtained lawfully and advertising products or services similar to those who've hired. However, should offer the possibility to oppose receive advertising through a simple way and free, both at the time of collection of the data as in each of communications lead thee.
  • They can also treat your data for the purposes of advertising on the basis of another foundation that is not the consent, as in the case of a legitimate interest.

  • The right of opposition is a good solution to avoid publicity for a particular entity that, at the insistence and frequency of its commercial proposals or any other circumstance, do not want to receive their commercial offers.
  • When you may exercise your right of opposition clearly indicated in the application that do not want to treat your data for the purposes of advertising and reported on the channel through which you are receiving advertising and the data that you do not want to try. For example, if you receive unsolicited telephone advertising, you can indicate your phone number so that do not use it for commercial purposes.
  • If you don't know where you can go to exercise this right, you can request information to the maintainer who is trying your data for the purposes of advertising or consult the information that it provides on data protection on your website.
  • For more information about this right or on their exercise you can consult the Guide to the citizen or visit the channel of the citizen of our website, in section right of opposition.
  • If you do not want that the entity that sends you have advertising your personal data, you may exercise your right of cancellation.
  • If you are a customer of the entity that sends you advertising is preferable that you may exercise the right of opposition or retire it the consent given not to continue to address your data with advertising purposes, as the ultimate goal of the right of cancellation is the deletion of data of the files of the entity.
  • If you do not know to whom you must go to exercise this right, you can request information to the maintainer who is trying your data for the purposes of advertising or visit that offers information on data protection in your website. You can also request the information to the Spanish Agency of data protection.
  • If you do not want that the entity that sends you have advertising your personal data, you may exercise your right of cancellation.
  • If you are a customer of the entity that sends you advertising is preferable that you may exercise the right of opposition or retire it the consent given not to continue to address your data with advertising purposes, as the ultimate goal of the right of cancellation is the deletion of data of the files of the entity.
  • If you do not know to whom you must go to exercise this right, you can request information to the maintainer who is trying your data for the purposes of advertising or visit that offers information on data protection in your website. You can also request the information to the Spanish Agency of data protection.
  • You have the right not to appear in the telephone. for this, you can go to the operator with which you have contracted the telephone service and inform you that you do not want your personal data are published in the guides subscribers.
  • Your data will be removed from the online telephone guides and those that are edited on paper or in some other physical medium, in the next edition.
  • If you prefer to appear in telephone directories but not receive advertising, you can ask your operator that your data will not be used for advertising purposes.
  • For more information about this right or on their exercise you can visit the channel of the citizen of our website, in section right of exclusion of telephone directories.
  • If after exercise your rights or implement suggestions listed in the previous points you continue receiving unwanted publicity, you can file a claim on the Spanish Agency of data protection to supervise your right or file a complaint.
  • You can make a claim when the head when you have led did not answer your request or refused to manage it, or when you receive advertising 10 working days after you have received your request. In these cases, you will need to input copy of advertising received, in its case, and any of the following documents:
    • > The answer given by responsible for the file to your request
    • > Copy of the application sealed by responsible for the file
    • > Receipt or certificate of the postal service or courier you've used or any other document or media that evidences receipt of your request by the addressee

    You can get here more information on how to file a claim on the agency or if you like, you can file a claim on the Electronic Site

  • If you choose to file a complaint with the agency is necessary for input certain information that only you are ready to provide and without which is not possible that this agency to clarify the circumstances in which took place the sending of advertising. Thus, you must provide the following documentation:
    • > If you receive advertising of an entity that you're not nor has been client and you have received three months after your registration in the list Robinson, you must provide documents proving the date on which you set up your in the above list.
    • > If at the time of the recruitment manifested Yourself to the entity that you have always dreamed about not dealing with your data with advertising purposes, you must accompany copy of the contract or the documentation accrediting such negative.
    • > If ejerciste your right of opposition or cancellation or retiraste your consent and receive advertising after ten days from receipt of your request by the entity, you must contribute any of the following documents: the answer given by responsible for the file to your request; or copy of the application sealed by this; receipt or certificate of the postal service or courier you've used, or any other document or media that evidences receipt of your request by the addressee. You should also accompany this documentation if requested to withdraw your data of the telephone directories and continuous electronic remain on at least one month after the receipt of your request by the operator, or in the next edition in case of the guides published in book form.
    • When it comes to advertising sent by electronic means and the formula offered for oponerte had been to send an SMS or in the realization of a telephone call, you should include images of the handset in which the message is displayed on request sent to the sender or call done and the date and time of your shipment or execution and, in its case, the response received.

      If the procedure offered to oponerte had been to send an email, you should include a printed copy of the same, as well as a copy of the documentation accrediting its receipt by the addressee (for example, acknowledgement or reading), the headers associated with this message and, in its case, a copy of the reply provided by the recipient of the request (if this answer refers via email, you must make, equally, the headers).

    • > Finally it is necessary that input advertising received, taking into account:
      • If it is postal advertising you must include a copy of sending that includes advertising received the date on which has been forwarded and, if you cannot be deduced from its content, information to know that date, which may appear on the postal on.
      • If it is telephone advertising, you must indicate, for each call, the line number recipient of the call, the company name with which you had hired the telephone service of the line at the time of its reception and, if you are the subscriber, documentation (invoice, contract?) that certifies the ownership of the line. You Must also identify the entity promoted, clearly indicating if you are or have been client of the same and specifying the number of the caller as well as the date and time you received the call.

      • If it is publicity sent via SMS, you must indicate the line number recipient of messages, the company name with which you had hired the telephone service of the line at the time you received your messages and, if you are the subscriber, documentation (invoice, contract?) that certifies the ownership of the line. Also, you must accompany images from the receiving handset of messages, which displays of all messages received or a sufficiently representative sample, the full text of each message and the date and time of receipt and line number or sender name. Usually, this information can be accessed through the option to see details of the terminal.
      • If it is publicity sent via email, you must make hard copy of the full content of the body of all messages received or, if they are very numerous, a sufficiently representative sample, accompanying obligatorily headers.

      You can get here more information on how to file a complaint with the agency or if you want you can file a complaint in Electronic Site

  • In the case of telephone harassment you can go to the organs of consumption of the different public administrations and file a claim in consumption. It should be noted that make proposals unwanted and repeated by phone, fax, email or other means of remote communication constitutes an infringement in consumption, except in the circumstances and to the extent that it is justified legally to enforce a contractual obligation. Such practices are considered aggressive harassment and are unfair with consumers.